Shipping & Return Policy
Effective Date: July 14, 2026
Last Updated: July 14, 2026
Shipping
Oumenta currently ships within the United States. Orders are typically processed within 1–2 business days after payment is received. Shipping times vary depending on the shipping method selected and destination. Once your order ships, you will receive tracking information by email. Processing times may be longer during holidays or promotional periods.
Shipping Delays
While we strive to meet estimated delivery times, delays caused by weather, carriers, or other circumstances beyond our control may occur. Oumenta is not responsible for shipping delays once an order has been transferred to the carrier.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible. We will work with the shipping carrier to help resolve the issue.
Returns
We want you to be satisfied with your purchase. Returns must be requested within 30 days of delivery unless otherwise stated. Returned items must be unused, unwashed, and in their original packaging with all included components.
Hygiene Considerations
Because our products include intimate apparel, Oumenta reserves the right to decline returns of products that show signs of wear, use, damage, or alteration. This policy helps protect the health and safety of all customers.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us promptly. We will work with you to replace the item or provide another appropriate resolution.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund. Approved refunds will be issued to the original payment method. Depending on your financial institution, it may take several business days for the refund to appear.
Exchanges
If you wish to exchange an eligible item, please contact our customer service team for instructions before returning your purchase.
Return Shipping
Unless the return is the result of our error or a defective product, customers are responsible for return shipping costs.
Contact Us
For questions regarding shipping, returns, or exchanges, please contact:
info@oumenta.com