Shipping & Return Policy
Effective Date: July 14, 2026
Last Updated: November 10, 2026
Shipping
Oumènta ships throughout the United States and to select international destinations, including Canada, the United Kingdom, and Australia.
Orders are typically processed within 1–2 business days after payment is received. Shipping times vary depending on the shipping method selected and destination.
Shipping rates and available delivery options are displayed at checkout.
Once your order ships, you will receive tracking information by email. Processing times may be longer during holidays or promotional periods.
International Shipping, Duties & Taxes
We are pleased to offer international shipping to select countries.
International shipping charges are calculated at checkout based on the destination and available shipping services.
Depending on the destination, applicable customs duties, import taxes, and other fees may be collected at checkout or assessed upon delivery. Customers are responsible for any import charges not collected at checkout.
International delivery times may vary due to customs clearance, carrier schedules, and local delivery conditions.
Please ensure your shipping address and contact information are accurate to help prevent delivery delays.
Shipping Delays
While we strive to meet estimated delivery times, delays caused by weather, customs processing, carriers, or other circumstances beyond our control may occur.
Delivery dates are estimates and are not guaranteed unless expressly stated. If your shipment is significantly delayed, please contact us so we can assist.
Lost or Damaged Packages
If your package arrives damaged or appears to be lost in transit, please contact us as soon as possible.
We will work with the shipping carrier to investigate and help resolve the issue.
Returns
We want you to be satisfied with your purchase. Returns must be requested within 30 days of delivery unless otherwise stated.
Returned items must be unused, unwashed, and in their original packaging with all included components.
Hygiene Considerations
Because our products include intimate apparel, Oumènta reserves the right to decline returns of products that show signs of wear, use, damage, or alteration, subject to applicable consumer protection laws.
This policy helps protect the health and safety of all customers.
Defective or Incorrect Items
If you receive a defective, damaged, or incorrect item, please contact us promptly.
We will work with you to replace the item or provide another appropriate resolution.
Restocking Fee
Approved returns are subject to a 15% restocking fee, which will be deducted from your refund, except where prohibited by applicable law.
Original shipping charges are non-refundable except where required by applicable law.
Refunds
Once your return is received and inspected, we will notify you of the status of your refund.
Approved refunds will be issued to the original payment method. Depending on your financial institution, it may take several business days for the refund to appear.
Exchanges
If you wish to exchange an eligible item, please contact our customer service team for instructions before returning your purchase.
Return Shipping
Unless the return is the result of our error, a defective product, or circumstances where applicable law requires otherwise, customers are responsible for return shipping costs.
For international returns, customers are also responsible for any applicable customs charges or return-related fees, except where required by law.
Please contact us before shipping any return so we can provide the appropriate instructions.
Contact Us
For questions regarding shipping, returns, or exchanges, please contact: